The web hosting service and the customer support service provided by www.webhost.uk.net was absolutely horrendous.
I used their service for a client database for a refugee organisation. It was essential, to provide services to vulnerable clients that the database was available at all times. However, the site kept going down and the support technicians didn’t seem to be able to work out the problems and provide a solution.
The last straw was when it went down over Christmas 2013 and support didn’t answer for many days and had no idea what the problem was. The site was down for about two weeks and in the end I had to get in the original developer who resolved the issue in a few minutes; the version of .Net had been changed to an earlier version.
It was at this point that we stopped using this service and migrated to a new hosting service with another company and we haven’t had a single problem in 5 months.
At one point I posted a testimonial on their forum about their bad service. A few days later it was deleted, which amounts, I think, to fraud as it is misrepresenting their service. I wonder how many other people have also posted negative testimonials.
Below is the catalog of just some of the problems we had.
|
Date |
ID |
Issue |
Details |
Hours to resolve |
Reported reason |
|
2012-09-22 |
– |
Host service started. Site went live around beginning of 2013. |
– |
||
|
2013-01-24 |
BMQ-119319 |
Website down |
getting a “There is not enough space on the disk” error |
0.5 |
|
|
2013-08-14 |
Chat:16277 |
Website down |
0.5 |
0.5 |
it was permission issue |
|
2013-09-06 |
Chat:18447 |
Website down |
Domain is showing disk space error |
0.1 |
I have refresh the site from IIS manager on server |
|
2013-10-22 |
WIS-365993 |
Website down |
Additionally had a number of problems with permissions. |
21 |
Claimed it was to do with DNS. But these had not changed. Further requests revealed they didn’t know what the problem was. |
|
2013-11-12 |
FCA-684989 |
Domain not accessible |
The domain is asking for authentication but not protected directory has been set. |
32 |
They claimed that they had not made any changes. Refused to call me on phone. In the end I had to restore the web config myself. |
|
2013-11-21 |
Chat: 28077 |
No phone response |
Asked to speak to a manager. They hung up chat session. |
– |
– |
|
2013-12-01 |
XUH-278147 |
Domain not accessible |
1.5 |
No explanation given. They closed ticket without permission. |
|
|
2013-12-04 |
Chat:28687 (WYU693611?) |
Domain not accessible |
? |
||
|
2013-12-06 |
Chat: 28807 |
Domain not accessible |
Web Server’s Default Page showing |
0.5 |
No explanation given. |
|
2013-12-10 |
Chat: 28939 |
Domain not accessible |
Web Server’s Default Page showing |
0.5 |
No explanation given. |
|
2013-12-12 |
Chat: 29023 |
Domain not accessible |
Web Server’s Default Page showing |
0.5 |
No explanation given. |
|
2013-12-18 |
VWG-990597 |
Website down |
Server Error in ‘/’ Application. Could not load file or assembly ‘Data (2)’ |
48 plus |
No explanation given. Problem remains unresolved. |